Access statement

We want you to have as much information as you need before you arrive at Exmoor House, and to thoroughly enjoy your stay here. We hope these details will help; but please do contact us if you've any queries at all.

On this page

information and bookings

our website

local transport

arriving by car

access to the building

public areas

bedrooms

general information

how can we help?

contact details

Getting information and making a booking

* You can contact us by phone, email or mail, or visit our website.
* You can pay your deposit by debit card (which is our preferred method), or by credit card (MasterCard or Visa), via our website or by giving us the details over the phone or in a letter. Please do not send any credit card information by email.

Our website

* Our website has dropdown menus to help make navigation as simple as possible
* There are also text links within some pages, to make it easier to find specific information.
* There are .alt tags on image.
* The website has clear colour contrasts and uncluttered backgrounds.
* The website views well on various different screen resolutions.
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Local transport

* There is a bus stop nearby, which serves the route between Minehead and Dulverton. Buses run 5 times a day each way, except on Sunday and bank holidays, when there is no service.
* The nearest mainline train stations are at Taunton and at Tiverton Parkway, each approximately 20 miles away.
* National Express operate coaches from various destinations to Minehead, Taunton and Tiverton.
* There is an accessible community bus service called SLINKY, which needs to be pre-booked: call 01643 707090 for details.
* The Moor Rover bus (advance bookings only) operates within the National Park: 01643 709701. It is run by ATWest who also operate a number of other accessible transport options
* There are various local taxi companies; we can provide telephone numbers or assist you in booking a taxi.
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Arriving by car

* Our car park is behind the house. It has a gravelled surface and there is a slight slope down towards the front door. There are no marked parking bays but there is enough room for up to 7 cars.
* You can park for a short time outside our front door to unload the car.
* We are happy to assist guests with luggage.

Access to the building

* There are 2 shallow steps up to the front door from the pavement.
* There is a bell outside and also one in the foyer.
* We can give guests a front door key so that they may come and go as they please.
* There are 2 doors; the front door gives onto the foyer and then there is another door from the foyer to the entrance hall.
* Seating is provided in the hallway.
* The foyer and entrance hall are surfaced with quarry tiles; there are also a number of mats and rugs.
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Public areas

* There is level access from the hall to the dining room.
* The dining room floor covering is short pile carpet.
* There is a toilet on the ground floor. NB: the doorway is 2 ft / 60cm wide.
* Our guest sitting room is on a mezzanine level and is accessed by 5 steps from the hall. NB: these steps are of slightly varying height; maximum step height is 10 ½ inches / 27cm. There is a handrail.
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Bedrooms

* All our bedrooms are upstairs, on the first floor.
* The stairs up to the bedrooms are from the hall: 13 stairs, then a small half landing, then 4 more stairs. There are handrails and banisters.
* All the bedrooms are ensuite. Some have a shower (with a step/edge) some a bath with a shower over. There is also an extra toilet just off the landing.
* Most of the rooms can be either double-or twin-bedded. All double beds are either kingsize or superkingsize. Beds are divan-style, with headboards but without boards/rails at the bottom.
* We have one family room, which has a double (kingsize) bed and 2 single beds. We can also provide a travel cot and a children’s high chair.
* All guest bedrooms have luggage racks, extra pillows and blankets (more available on request), facilities to make hot drinks, hot water bottles.
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General information

* Exmoor House is totally non-smoking.
* We have wi-fi available for guests to use (no charge, but you will need to get a code from us to access it). As Exmoor House is in a rural area, broadband is not high speed and bandwidth is limited.
* There are no TVs in any of the guest rooms.
* Mobile phone reception is very limited. Orange / ee works best here, although you may sometimes get a signal on Vodafone.
* We do not accommodate pet dogs, cats etc but we can recommend a local kennels.

How can we help?

For example, we can:
* Give you our written information (such as menus) in large print, in various colours and fonts, and/or on various different colours of paper
* Read out menus and other information to you
* Provide pen or pencil and paper to aid communication
* Help with filling out the registration form
* Help you with your luggage
* Give you details of local bus times and taxi services
* Provide chairs with/without arms in the dining room; arrange furniture to suit
* Put items that need to be kept cool in our fridge (NB: not 24 hour access)
* Cater for vegetarians and for many special diets (e.g. gluten-free, dairy-free, low-fat), given prior notice.
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There is information about accessibility in Exmoor National Park at
http://www.exmoor-nationalpark.gov.uk/visiting/accessible-exmoor

Countryside Mobility South West is a membership organisation that hires out all terrain mobility scooters. Various sites in Exmoor (Somerset & Devon) are included:
visit www.countrysidemobility.org for more details.

Please feel free to discuss with us any particular needs, concerns or questions you may have regarding your stay.
Contact Rosi or Frank:
Tel: 01643 841432
email: info@exmoorhotel.co.uk

Summer on Exmoor

July, August and September are the season of festivals and fairs, so if you're visiting Exmoor in the next couple of months, why not join in the festivities? Visit our events page for some ideas.

But if it's peace and tranquillity you're after, then Exmoor National Park has that in abundance, too.

How can we help?
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Recommended by Green Traveller

Exmoor House
Wheddon Cross
Exmoor National Park
Somerset TA24 7DU

+44 (0)1643 841432
Mobile website: www.exmoorhouse.tel